Information We Collect

When you contact Oslendro Trivanda for floral services, we collect information necessary to provide exceptional event arrangements. This includes your name, phone number, email address, event date, venue location, and specific floral preferences.

We also collect payment information when you book our services, though all credit card processing is handled through secure third-party payment processors. We never store complete payment card details on our systems.

During consultations and events, we may collect additional details about your preferences, dietary considerations for edible flowers, and venue accessibility requirements to ensure seamless service delivery.

How We Use Your Information

Your personal information helps us create memorable floral experiences tailored to your vision. We use contact details to coordinate event planning, send appointment reminders, and provide updates about your arrangements.

• Scheduling consultations and delivery appointments
• Creating customized floral arrangements based on your preferences
• Processing payments and maintaining service records
• Sending seasonal flower availability updates when requested
• Following up after events to ensure satisfaction

We occasionally use aggregated, non-identifying data to improve our service offerings and understand popular floral trends in the Baku market.

Information Sharing and Disclosure

Oslendro Trivanda does not sell, trade, or rent your personal information to third parties. We only share necessary details with trusted partners who help deliver our services.

This includes our flower suppliers who may need delivery addresses, and our logistics partners who coordinate event setups. These partners are bound by confidentiality agreements and may only use your information for service delivery purposes.

We may disclose information if required by Azerbaijan law enforcement or court orders, but we will notify you of such requests unless legally prohibited from doing so.

Data Storage and Security

Your information is stored on secure servers with encryption both in transit and at rest. We maintain physical and electronic safeguards that comply with Azerbaijan data protection standards and international best practices.

Our team receives regular training on privacy practices, and access to customer information is limited to employees who need it for service delivery. We use secure communication channels for all sensitive information exchanges.

While we implement robust security measures, no system is completely immune to risks. We continuously monitor and update our security protocols to protect against emerging threats.

Your Rights and Choices

You have several rights regarding your personal information under Azerbaijan privacy laws. You can request to see what information we have about you, ask us to correct inaccuracies, or request deletion of your data.

• Access your personal information and service history
• Correct any inaccurate or outdated information
• Request deletion of your data (subject to record-keeping requirements)
• Opt out of marketing communications while maintaining service updates
• Transfer your data to another service provider if requested

To exercise these rights, contact us using the information provided below. We will respond to your request within 30 days and verify your identity before making changes to your account.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Event planning information is typically kept for two years to help with anniversary celebrations or repeat bookings.

Financial records are maintained according to Azerbaijan tax and business requirements, usually for seven years. After these periods, we securely delete or anonymize your information unless you request earlier deletion.

Photos of our floral arrangements at your events are kept separately and only used for portfolio purposes with your permission. You can request removal of these images at any time.

Cookies and Website Data

Our website uses essential cookies to ensure proper functionality and remember your preferences during visits. These cookies do not track your browsing across other websites.

We use analytics tools to understand how visitors use our site, helping us improve the user experience. This data is aggregated and does not identify individual users.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect some website features but will not prevent you from contacting us or booking services.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify existing customers via email and post the updated policy on our website.

Minor updates, such as clarifications or contact information changes, will be posted directly to this page with an updated revision date. We encourage you to review this policy periodically.

Continued use of our services after policy updates constitutes acceptance of the revised terms, though we will always honor the privacy expectations under which your information was originally collected.